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Return Policy

Returns Policy

Returns Policy

We stand by the quality of our products and want customers to be satisfied with their purchase. If you change your mind about any unused Philip Kingsley products you may return them back to us for a refund. You must return any unwanted products within 28 days of receiving your order. We reserve the right to refuse a refund if products are not returned in a saleable condition or are damaged.

If you wish to request a return simply email us on or call us on 0207 237 7100 with your order number and name and our Customer Service Team will respond promptly with instructions. You will receive a refund of the purchase price of the products and shipping costs are non-refundable.

Customers will be responsible for the cost of shipping returns back to us and returned packages must be accompanied by a copy of your order number and name inside. Any products returned back to us which Customer Services have not approved may be refused a refund.

Once we have received your return, a refund will be issued back to the original payment method as soon as possible. We aim to refund you within 10 days of receiving the returned products and will email you to confirm once this has been processed.

Any gifts or samples received with your original order should not be returned and should instead be enjoyed with our compliments and appreciation - or you may wish to gift them to a friend or relative if they are not quite right for you.

PLEASE NOTE: A member of the Philip Kingsley Customer Service Team will respond to your enquiries within 48 hours.

IMPORTANT: This refund & returns policy does not apply to our London Clinic and Philip Kingsley Trichological Services purchases made through For The returns policy for Philip Kingsley Trichological Services please see: 

90-Day Money Back Guarantee

We want you to be satisfied with your purchase and stand by the quality of our products. If you are unhappy with your purchase, please contact our Customer Service team on or +44 (0)207 237 7100 within 90 days of receiving your order.

You will just need to explain your reason for no longer wanting the product, or why you feel it is not working for you. We will always try to find an alternative product for you to use that may be better suited to your needs. If we are unable to find you a suitable alternative, we will happily refund your order within 90 days. Philip Kingsley reserves the right to reject any return requests if we believe there to have been an abuse of the promotion. Money will be refunded back into your account within 14 working days of receipt of returned product. Philip Kingsley is unable to extend this past 90 days and are unable to help with orders not placed on or

Our Money Back Guarantee does not apply to orders placed through our London Clinic, prescribed Clinical products or products purchased as part of a subscription plan.